Call Centre & Customer Service

Customer Support Officer Salary in Malaysia (2026)

Name: Customer Support Officer salary benchmark — Malaysia
Creator: CheckFairPay

2026 data · 6 Malaysian market observations · Mid level · how we calculate this

The median Customer Support Officer salary in Malaysia is RM 4,100 per month. Observed salaries range from approximately RM 3,150 at the 10th percentile to RM 4,550 at the 90th percentile, based on 6 Malaysian market observations. The middle 50% of Customer Support Officer salaries fall between RM 3,475 and RM 4,275 per month.

P10

RM 3,150

P25

RM 3,475

Median

RM 4,100

P75

RM 4,275

P90

RM 4,550

RM 3,150RM 4,550

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Career ladder — entry to director

A composite role-family summary: titles matching this role family are grouped by seniority and their stored medians combined, weighted by how many observations each title carries. Steps built from few titles or mixed specialisms will be broad — the observation count next to each step shows how much data supports it. Internship, graduate, junior and experienced titles are kept as separate steps and never merged.

Entry

RM 2,500 – RM 2,700median RM 2,600

Company Driver Cum Office Support Clerk4

Junior

RM 2,825 – RM 3,425median RM 3,150

Sales Support Assistant4

Mid

RM 3,905 – RM 5,620median RM 4,717

Executive Branch Support Operations Executive Branch Support Admin Technical Support Engineer Customer Support Executive449

Lead / Specialist

RM 3,296 – RM 4,313median RM 3,685

Customer Support Specialist Technical Support Specialist Business Support Specialist IT Support Specialist26

Manager

RM 4,520 – RM 6,250median RM 5,350

Assistant Manager Operation Support Player Support Manager10

Head

RM 15,667 – RM 23,667median RM 19,667

Head of IT Support Head of Application Support Head of Production Support42

Median by year

The current year is measured from live Malaysian listings. Earlier years are estimated — back-cast from the current median using national wage growth in the DOSM Salaries & Wages Survey, not separately collected listings.

RM 3,494

2022est.

RM 3,649

2023est.

RM 3,809

2024est.

RM 3,947

2025est.

RM 4,100

2026measured

Aggregated Malaysian market observations from the CheckFairPay market database, normalised to monthly gross basic pay. Pay varies by company, location, skills and total compensation — use as a directional guide. Read the full methodology.

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